Refund policy

At Shaz Hair Care, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

If you would like to request a return or refund, please reach out to us directly at shazuniquestudio@gmail.com.

Our team will guide you through the return or refund process and provide the necessary next steps. Please do not send any items back without contacting us first, as we are unable to process unsolicited returns.

 

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong product, contact us right away at shazuniquestudio@gmail.com so we can evaluate the situation and make it right.

Exceptions / Non-Returnable Items

Due to the nature of personal care products, we are unable to accept returns for opened or used items. This includes all hair care and treatment products such as:

• Shampoos & Conditioners

• Hair Masks

• Strengthening Oils

We also do not accept returns for:

• Items marked as final sale

• Gift cards

• Products damaged due to misuse or mishandling

If you have questions about your specific item, please don’t hesitate to contact us.

Exchanges

If you wish to exchange a product, please contact us first at shazuniquestudio@gmail.com. The fastest way to ensure you get what you want is to request a return and place a new order once it’s approved.

Refunds

Once your return or refund request has been reviewed and approved, we will process your refund to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

If it has been more than 15 business days since your refund was approved and you haven’t received your funds, please email us at shazuniquestudio@gmail.com.